The Social Security Administration (SSA) is introducing a nationwide artificial intelligence (AI) system to improve the efficiency and accuracy of hearing recordings and transcriptions.
The new Hearing Recording and Transcriptions (HeaRT) system will replace outdated hardware and is expected to be fully operational by March 17, according to the SSA.
Why It Matters?
The HeaRT system is part of the SSA’s broader plan to modernize its operations. The AI-powered software will support all types of hearings, including in-person, telephone, and video sessions.
The upgrade will eliminate the need for bulky recording equipment and reduce disruptions caused by technical issues, the SSA said in a press release.
By reducing the need for manual transcription and hardware maintenance, the agency expects to save around $5 million annually. The SSA also believes the new system will help reduce backlogs and allow staff to focus on other essential tasks.
What to Know?
The HeaRT system aims to enhance the efficiency and accuracy of the hearings process for Social Security applicants.
By shifting from legacy hardware to a software-based solution, the SSA expects to cut delays, lower costs, and improve service for about 500,000 customers annually.
The AI-powered transcription technology is designed to produce more accurate records, ensuring due process and streamlining case reviews, the SSA stated.
What Experts Are Saying?
Professor Daniel Ho, a member of the National Artificial Intelligence Advisory Committee, told Newsweek:
“Our benefits systems need modernization, and AI can help address challenges like backlogs, inconsistencies, and delays to better serve claimants.
However, we need to remain cautious about potential issues like AI-generated errors. Human oversight and evaluation will be essential.”
Acting Commissioner of Social Security Lee Dudek stated: “Replacing outdated systems with proven software improves services for Americans while saving millions each year. Implementing the HeaRT system nationwide is a clear step toward better government.”
What’s Next?
The SSA plans to complete the nationwide rollout of the HeaRT system by March 17.
As the agency continues its modernization efforts, questions remain about how AI could be further integrated into the Social Security system to improve overall efficiency and service.
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