Millions of Americans depend on Social Security benefits, so any changes to the program can be concerning.
Under Elon Musk’s leadership, the Department of Government Efficiency (DOGE) is pushing for major reforms.
Musk has called Social Security “the biggest Ponzi scheme of all time,” and these proposed changes are part of a broader effort to reduce fraud. However, they could have a significant impact on beneficiaries.
Since DOGE got involved, the Social Security Administration (SSA) has announced plans to cut thousands of staff and reduce services.
One of the biggest changes is the removal of phone-based identity verification. Soon, most beneficiaries will no longer be able to confirm their identity over the phone when applying for benefits or updating their direct deposit details.
Instead, people will have to apply online or visit a Social Security office in person.
This shift may not be practical for everyone, especially those who lack internet access or live far from an SSA office.
Kathleen Romig, director of Social Security and disability policy at the Center on Budget and Policy Priorities, warns that this change will be particularly difficult for those who have relied on phone applications.
Online applications often require submitting a photo ID, which can be challenging for people without a smartphone or technical skills.
Currently, retirement benefit claims can be made by calling the SSA’s toll-free number, 1-800-772-1213, but this option will soon be unavailable for most.
The SSA says the change aims to improve identity verification and prevent fraud.
In response to concerns from advocates, the SSA clarified that disability insurance, Medicare, and Supplemental Security Income applications will still allow phone verification.
However, those applying for retirement, survivor, or family benefits must visit an SSA field office if they cannot complete their claim online.
This change is set to take effect on April 14, affecting the majority of Social Security recipients, as three-quarters of them are retirees.
Nancy Altman, president of Social Security Works, criticizes the move, saying, “This policy will force more people to go online or travel to a Social Security office, which can be difficult or even impossible for those in rural areas or with mobility issues.”
Romig also points out the extra burden on grieving families seeking survivor benefits, as this program does not have an online application, requiring them to visit an SSA office in person.
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