Starting next month, more Americans will need to visit their local Social Security office in person to finalize claims or enroll in benefits.
The Social Security Administration (SSA) announced new security policies requiring both applicants and beneficiaries to provide proof of identity in person if they cannot access their “My Social Security” account for online verification.
Previously, individuals who couldn’t verify their identity online could call the agency or visit a Social Security office.
They could also modify banking details over the phone after verifying their identity online.
The SSA’s new “stronger identity verification procedures” will take effect within the next two weeks.
According to a memo from Social Security Administration Commissioner Leland Dudek, the change is intended to reduce fraudulent claims but is expected to impact vulnerable groups the most.
Dudek estimated that between 75,000 and 85,000 more Americans will need to visit Social Security offices each week.
This change follows the Trump administration’s recent closure of dozens of Social Security offices and a recommendation to stop processing changes over the phone, as reported by USA TODAY.
When Will the Social Security Policy Change Take Effect?
Anyone who cannot use their “My Social Security” account for any reason will need to visit a local Social Security office to verify their identity in person.
The SSA will also expedite processing requests for direct deposit changes, both in person and online, to one business day. Previously, processing could take up to 30 days.
How Do I Know if I Need an In-Person Appointment?
Whether you need to schedule an in-person visit depends on your situation.
You can start a benefits claim over the phone if you can’t use the online services, but the claim won’t be processed until your identity is verified in person.
Applicants visiting a Social Security office will need to provide proof of identity.
Do I Need to Visit in Person to Change My Direct Deposit Information?
Yes, if you cannot use the “My Social Security” account online.
To update your direct deposit, visit a local office or call 1-800-772-1213 to schedule an appointment.
What Services Are Available Online?
You can complete or start several tasks online, including:
- Applying for benefits
- Replacing a Social Security card
- Updating contact information
- Changing your name
- Checking your application status
- Updating direct deposit information
Some tasks must be finished in person, but starting online can save time. The agency advises calling to schedule an appointment if you cannot start online.
How to Schedule an In-Person Appointment?
Call 1-800-772-1213 to schedule an in-person appointment or find your local Social Security office.
The SSA has not yet clarified which documents will be required to verify identity.
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